이케아
페이스북
트위터
네이버
카카오톡
카카오스토리
URL
▶지원분야
• 모집부문 : Customer Fulfilment (CFF) FLOW AND CAPACITY PLANNER
A DAY IN YOUR LIFE WITH US
• Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing and end to end planning and fulfilment process
• Responsible for assessing current and planned fulfilment unit capacity on the market in terms of short, mid and long-term needs and identify solutions in order to enable securing agreed goals on availability and keeping lead time promise at the lowest possible cost
• Responsible for supporting operations in close cooperation with the whole Fulfilment Availability and Support functions in any exceptional or emergency situation regarding flow, stock and capacity
• Contribute to an aligned and high quality flow and capacity planning process on the market
• Contribute to providing the Market Fulfilment Availability and Support Manager with recommended actions to address any identified capacity imbalances and input to expansion plans and range classification
• Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment in the market
• Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrixes, global initiatives and competence networks
• Responsible for actively supporting the fulfilment units with securing agreed goals on the use of existing fulfilment unit capacity and identifying and analysing capacity constraints through coaching and supporting with identified improvement potentials
• Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA
• Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in flow and capacity planning across all touchpoints.
ABOUT THIS WORK AREA
Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.
The Fulfilment Availability & Support function within CFF is securing planning and fulfilment in an end to end perspective by enabling the prerequisites for excellent quality in execution.
• Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing and end to end planning and fulfilment process
• Responsible for assessing current and planned fulfilment unit capacity on the market in terms of short, mid and long-term needs and identify solutions in order to enable securing agreed goals on availability and keeping lead time promise at the lowest possible cost
• Responsible for supporting operations in close cooperation with the whole Fulfilment Availability and Support functions in any exceptional or emergency situation regarding flow, stock and capacity
• Contribute to an aligned and high quality flow and capacity planning process on the market
• Contribute to providing the Market Fulfilment Availability and Support Manager with recommended actions to address any identified capacity imbalances and input to expansion plans and range classification
• Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment in the market
• Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrixes, global initiatives and competence networks
• Responsible for actively supporting the fulfilment units with securing agreed goals on the use of existing fulfilment unit capacity and identifying and analysing capacity constraints through coaching and supporting with identified improvement potentials
• Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA
• Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in flow and capacity planning across all touchpoints.
ABOUT THIS WORK AREA
Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.
The Fulfilment Availability & Support function within CFF is securing planning and fulfilment in an end to end perspective by enabling the prerequisites for excellent quality in execution.
▶지원 자격
WHO YOU ARE
You are passionate about providing service and support to managers, co-workers and organisation in order to improve business with focus on customer satisfaction. Being customer oriented you see the customer first and consider the impact on the customer when acting and proposing solutions. You apply tactical and operational thinking when analysing business opportunities from a customer/market perspective and you are inspired by challenging situation. Naturally you share the IKEA vision, values and culture. You bring excellent computer skills and high proficiency in Microsoft Office. You have proven analytical and numeric skills and ability to identify required actions and experience in problem solving and improving ways of working. You also bring with you retail/home furnishing/supply chain/customer service experience and interest. You have knowledge of IKEA processes and flow and capacity leading to an excellent customer fulfilment. You have good collaborative mind-set in building relationships across the organisation with the ability to influence others within your own area of expertise by using good communication skills. You have high organisational skills, the ability to work in a structured way and you complete the work according to procedures and quality standards in timely manner. Your ability to respond to business and customer needs by providing effective solutions and end-to-end orientation within the area of expertise is strong.
▶접수기간
04월01일 00:00 ~ 04월14일 23:59까지